Privacy & Cookie Policy

Last updated: June 2026

At Surefoot Systems UK Ltd we take your privacy seriously. This policy explains how we collect, use, store and protect your personal data in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

Data Controller: Surefoot Systems UK Ltd, Consto House, 164 Marsh Lane, Shepley, Huddersfield, HD8 8AX
Telephone: 01484 608001
Email:
Website: www.surefootsystems.co.uk

1. What data do we collect?

We may collect and process the following personal data:

  • Name and job title
  • Email address
  • Postal address
  • Telephone number
  • IP address and website usage data
  • Communications you send to us

Where special category data is required we will obtain your explicit consent before collecting or processing it.

2. How do we collect your data?

We collect data when you:

  • Enquire about our services via our contact form
  • Email or telephone us directly
  • Browse our website (via cookies — see Section 9)

3. Legal basis for processing

We process your personal data under the following legal bases as defined by UK GDPR Article 6:

  • Performance of a contract — to fulfil our service obligations to you
  • Legitimate interests — to manage and improve our business, respond to enquiries and maintain client relationships
  • Legal obligation — where we are required to retain data to comply with applicable law
  • Consent — where you have given us explicit permission, for example to receive information about our other products and services

4. How do we use your data?

We use your personal data to:

  • Respond to enquiries and provide quotations
  • Provide and manage the services you have requested
  • Send service-related communications
  • Improve our website and services
  • Meet our legal and regulatory obligations

Where you have given your consent, we may also contact you about other products or services we offer that may be of interest to you. You can opt out at any time by emailing or calling 01484 608001. We will never share your information with third parties for marketing purposes.

5. Who do we share your data with?

We do not sell your personal data. Where third parties are involved in processing your data we will have a contract in place with them to ensure that the nature and purpose of the processing is clear, that they are subject to a duty of confidence and that they will only act in accordance with our written instructions.

Where it is necessary for your data to be forwarded to a third party we will use appropriate security measures to protect your data in transit, such as password protecting email communications.

Third parties we may share data with include:

  • IT and website service providers
  • Email and communication providers
  • Website analytics providers (e.g. Google Analytics)

Where data is transferred outside the UK we ensure appropriate safeguards are in place in accordance with UK GDPR.

6. How long do we keep your data?

During the course of our relationship with you we will retain data which is necessary to provide services to you. We have an obligation to ensure that all data is accurate and up to date. Please ask us to correct or remove any information you think is incorrect.

  • Active clients — for the duration of our business relationship and for 7 years thereafter to meet legal and accounting obligations
  • Enquiries that did not result in a contract — for 6 months from the date of enquiry, after which we will delete your information provided we have no legal obligation to retain it
  • Website analytics data — in accordance with our analytics provider’s retention settings

We will securely delete or anonymise your data when it is no longer required.

7. Your rights

Under UK GDPR you have the following rights regarding your personal data:

  • Right of access — to request a copy of the data we hold about you
  • Right to rectification — to request correction of inaccurate or incomplete data
  • Right to erasure — to request deletion of your data where there is no legitimate reason for us to continue holding it
  • Right to restrict processing — to request that we limit how we use your data
  • Right to data portability — to request your data in a structured, machine-readable format
  • Right to object — to object to processing based on legitimate interests or for direct marketing
  • Right to withdraw consent — where processing is based on consent, you may withdraw it at any time

To exercise any of these rights please contact:

The Controller, Surefoot Systems UK Ltd
Consto House, 164 Marsh Lane, Shepley, Huddersfield, HD8 8AX
Email:
Telephone: 01484 608001

We will respond to all requests within one month of receipt.

8. Data security

We take appropriate technical and organisational measures to protect your personal data against unauthorised access, accidental loss, destruction or damage. Where data is transmitted electronically we use appropriate security measures including password protection where applicable.

In the event of a data breach that is likely to result in a risk to your rights and freedoms we will notify the ICO within 72 hours and inform affected individuals without undue delay where required.

9. Cookies

Our website uses cookies to improve your browsing experience and help us understand how visitors use our site. A cookie is a small text file placed on your device when you visit a website.

Surefoot Systems UK Ltd and third parties will place cookies on your computer. These help the website to remember your session, allow some functionality and facilitate website usage analysis, enabling us to continually improve the website and our services.

Types of cookies we use

  • Session cookies — temporarily created when you visit our website and deleted when you leave
  • Persistent cookies — remain on your computer for a set period and activate each time you visit websites that use the same cookie
  • Analytics cookies — help us understand how visitors interact with our website (e.g. Google Analytics)
  • Third party cookies — set by external services such as Google. We do not control these cookies directly

Managing cookies

If you continue to browse this website you are agreeing to our use of cookies. If you do not agree you should close your browser immediately and cease using our website.

You can restrict or remove cookies at any time through your browser settings. The Help function within your browser can tell you how. Please be aware that restricting cookies may limit website functionality and adversely affect your browsing experience.

Please note that third parties including advertising networks and web traffic analysis services may also use cookies over which we have no control.

For more information about cookies and how to manage them visit www.allaboutcookies.org.

10. Complaints

If you are unhappy with how we handle your personal data you have the right to lodge a complaint with the UK supervisory authority:

Information Commissioner’s Office (ICO)
Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF
Telephone: 0303 123 1113
Website: www.ico.org.uk

We would however appreciate the opportunity to address your concerns before you contact the ICO so please contact us in the first instance.

11. Changes to this policy

We keep our privacy policy under regular review and will place any updates on this page and inform you of any changes when they occur. This policy was last updated in June 2026.

12. Contact us

If you have any questions about this privacy policy or the data we hold about you please contact us:

Surefoot Systems UK Ltd
Consto House, 164 Marsh Lane, Shepley, Huddersfield, HD8 8AX
Email:
Telephone: 01484 608001
Website: www.surefootsystems.co.uk